Abusing Online Chat Customer Support 1.6

Talking to a law firm.




Tom M.: How may I help you today?






Jake: Hi
Jake: How are you today





Tom M.: I am doing well, how are you?






Jake: I'm okay
Jake: my hand hurts





Tom M.: ok, how can I help you today?






Jake: I was hoping that I could get what Matt got
Jake: I had the same thing happen to me
Jake: that's how I found your site
Jake: Except I actually really did lost three of my fingers
Jake: And a couple of toes
Jake: My feet hurt, too

Tom M.: alright, well do you have a structured settlement, annuity, or pending lawsuit?





Jake: I really did LOSE three fingers
Jake: I like proper grammar
Jake: The internet is no excuse to misspell things
Jake: What are we, monkeys on typewriters?
Jake: Nobody seems to care except for me


Tom M.: We can appreciate a good joke too and I'm happy you got in touch with _________ . However, many of the people who contact us have pressing financial needs, and in all fairness, we must devote our resources to assisting them. Regrettably then, I'll have to end our chat now so that I can be of service to those customers.


Jake: I'm sorry. Excuse me. Did you need some of my information?






Tom M.: Sure, if you have a structured settlement, annuity, or pending lawsuit






Jake: I have a pending lawsuit, alright
Jake: They didn't tell me I couldn't bring my lunch into the shop room
Jake: it wasn't my fault
Jake: Am I saying too much?
Jake: It wasn't my fault, is all I mean.




Tom M. has left the chat.