Tuesday, January 25, 2011

Abusing Online Chat Customer Support 1.0



ORVIS

Dan G.: Hello and welcome to Orvis, Corky. Please type in your question.







Corky: Well hello there
Corky: I was out fishin









Dan G.: Yes...






Corky: got my brand new hook from you all stuck in a bear somewheres
Corky: I was wantin to know how to get it back



Dan G.: Let the bear have it....

Corky: what do you all got that can get to a bear?

Dan G.: we have running shoes online that are good for running in the other direction. We don't recommend that you cast around bears.
Dan G.: It's hazardous to your health.

Corky: was my new lure. the megabait.
Corky: i ought to go after that bear and shoot that thing
Corky: put them new shoes right up its backside
Corky: what sort of shoes you got?

The agent is sending you to [link to hiking shoes provided].

Dan G.: These should help.

Corky: I was thinkin more something that has spikes and what not on them
Corky: what do you call them things?
Corky: cleats
Corky: ought to kick that dang bear right in his face

The agent is sending you to [link to boots provided]

Dan G.: These have carbide tipped steel studs.
Dan G.: Not recommended for kicking bears though

Corky: That is more like it, though.
Corky: Don't you got some kind of radar tracker or something, what can detect bears with a hook it his lip?

Dan G.: Works good to keep you from slipping on rocks in the river too.

Corky: Like a satellite metal detector

Dan G.: Sorry, we don't sell those.
Dan G.: You might Google it.

Corky: well, what about some kind of a bear clause in the warranty or something
Corky: that was my best dang lure

Dan G.: Well....we don't sell lures, just flies.

Corky: Well, where the heck did she get this then?

Dan G.: No idea.
Dan G.: We do have a 25-year no-fault warranty on many of our fly rods. As long as we get some of the rod back we will repair or replace it.
Dan G.: Do you live near a Bass Pro? They carry some Orvis stuff besides all their lures.

Corky: She said go and find the man with the fishing pole on the internet and that's what I done
Corky: you are saying if I jam this here fishing pole right up that bear's arse, you going to replace it for me long as I get you back the handle?

Dan G.: As long as it's one of the rods covered by that 25-year no-fault guarantee AND you are alive to bring us the part.
Dan G.: The warrantee is not transferable.
Dan G.: There's a saying about rods and poles that is actually historically based back in the 1800's

Corky: Got no problems there, son
Corky: so how's that old saying go?


Dan G.: Split bamboo rods took about 100 to 120 hours of hands-on work to build and were called rods.
Dan G.: A Cane pole could be cut and a string and hook attached to the end.
Dan G.: Both would catch fish, but one was grown and one was built.
Dan G.: so the saying goes, "rods are built, poles are grown"
Dan G.: I think it was a bit of snobbishness from the bamboo rod builders back then, but understandable.
Dan G.: Now it only takes about 40-hours of hands on work for us to make a split bamboo rod.
Dan G.: graphite rods are much faster.

Corky: So what you are saying is that growing a rod's got to be better than building one

Dan G.: The built one is a rod, the grown one is a pole. Both will catch fish in skilled hands
Dan G.: But ones a rod and ones a pole.
Dan G.: It's all semantics. Doesn't really matter as long as it works.

Corky: My uncle Stregis used to punch fish out silly while they's still under water. There he'd be slapping that river for fifteen minutes til he got hisself a dozen senseless trouts floating round about him.

Dan G.: That's great. Reminds me of "ticklin' fish"

Corky: boy I tell you. he'd a taken that bear out back behind the house and given it a ticklin it wouldn't soon forget
Corky: anyways
Corky: thanks just the same for all your help
Corky: I'll look into them boots and that there pole you was telling me about. have a fine day

Dan G.: Thank you for using Orvis Chat. It was my pleasure to assist you.
Dan G.: And it was entertaining too!
Dan G.: Good Fishing Corky!

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