Wednesday, June 08, 2005

Telemarketing pt 1

SO it was a couple of summers ago and I was just out of my first semester back into college. I'd worked for SBC for a couple of years up until then and I had some money saved up, so I hadn't had to work during the spring semester. But now I needed a JOB.
I poured through the classifieds in the Chicago Reader. Most of the listings offered what the job market always seems to have available- serving jobs for new food service places, legal assistants, and gobs of call centers for in- and out-bound telemarketing.
I hate call centers, in fact swore I would avoid them like moldy sausage for the rest of my life. I can't stand talking on the phone, for one thing. And those places have a way of turning everything you do while you're on the clock into a percentage value that can mathematically be translated into their profit equations, because you are jacked into their telephone computer system at all times. Thus can they monitor every single minute of your day with a guy surrounded by computer screens who sends you pop-up messages to go an have a chat with the manager. Things like going off-script, forgetting to say the company name multiple times, and even leaving your workstation to go take a piss become a number representing profit loss. I once had a supervisor sneak after me and follow me into the bathroom.

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